top of page

Privacy Policy ERL

 

1. Introduction

Empower Refuge & Language ("ERL", "we", "our", or "us") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, and address

  • Service-Related Information: Course enrollment details, immigration history, and consultation records

  • Payment Information: Billing address and transaction data (processed via secure third-party services)

  • Technical Data: IP address, browser type, and usage patterns (via cookies)

3. How We Use Your Information

We use your information to:

  • Deliver and manage our services (ESOL courses, immigration support, etc.)

  • Communicate with you about bookings, updates, and support

  • Comply with legal obligations, including OISC and UK Home Office requirements

  • Improve our website, services, and user experience

  • Process payments and issue invoices

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., subscribing to updates)

  • The performance of a contract (e.g., ESOL class enrolment)

  • Legal obligations (e.g., immigration law compliance)

  • Our legitimate interests (e.g., service improvement)

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with:

  • Accredited immigration advisers

  • Payment processors (e.g., Stripe, PayPal)

  • Service providers (e.g., email, IT support)

  • Legal or regulatory authorities, if required by law

All third-party partners must comply with UK GDPR standards.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including encryption, secure servers, and access controls.

7. Data Retention

We retain your data only for as long as necessary:

  • For service delivery and follow-up

  • To meet legal and regulatory obligations

  • Typically, for up to 6 years, unless longer retention is required

8. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [Your Email Address]

9. Cookies

Our website uses cookies to improve functionality and user experience. You may manage or disable cookies via your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the date of the latest revision.

11. Contact Us

For any questions or concerns about this Privacy Policy:

​

​
 

bottom of page